The Shop
Grazing Haus is SWFL’s first local charcuterie company. We provide curated grazing boards for you to enjoy year round, and offer a small retail store for you to curate your own gourmet treat. Our platters are made fresh daily, and are available for in store pick up or for a service charge, we will also hand deliver to your home. Visit us in store to shop our gourmet shop including wine, cheese, and gifts.
We also offer monthly events to the public such as our monthly wine and cheese pairings . Advance ticket purchase is required, and seating is limited. Bring a friend or a few! Evenings at Grazing Haus are always memorable.
Ali Eck, Owner
I grew up in the kitchen. Whether that was helping my mom follow a recipe, learning how to cook with color and flavor from my dad, or helping my Oma cook at our Gasthaus, being around food was a constant in my life.
Couple that with the fact that I am a dual citizen and have been visiting my grandparents for the last 30 years,
and working in their butcher shop, my obsession for food and wine is something I can’t remember not having.
My first job as a hostess in highschool taught me the workings of the front of house. As I got older and turned 18, I found myself serving, and learned the innerworkings of a restaurant. I have always been an outgoing and people loving person, so serving was just another way to meet people and share my love for the items on the menu.
In college I was able to study abroad and spent a summer eating my way around Europe. Instead of electing to go out at nights I was booking myself wine tastings and food experiences! Food and wine were in my DNA and
some may even say it’s in my blood. After being abroad I stayed another month for my annual trip to Austria and worked in our butcher shop.
After I graduated and pursued corporate roles, I found myself grinding for things I did not find passion in anymore. I would still cook at home but the day to day became so hard that joy in cooking was lost. Luckily for me my roots told me that eating meat and cheese for dinner is 100% normal and how I grew up in Austria. Eventually this was my go to contribution when going to friends houses, becoming known as the “board girl”.
Gradually I was encouraged to take what I knew and start a service not available in SWFL, curated charcuterie
boards for purchase. Grazing Haus was born July 2019, and the rest is history. From making boards for friends,
to selling them as a good, the business began growing faster than I had expected by 2022. Before I knew it my
husband and I were looking at rental space, and soon began the build out of our flagship location August 2022.
Now 5 years in, our business continues to offer the same gourmet boards to SWFL and so much more.
Thank you for joining me on this journey!
Prost,
FAQ
How does this work?
Our most commonly asked question! If you are new to charcuterie let us be your best first experience. Simply select the platter that fits your purpose (we usually suggest ordering a board based on the amount of people that will be eating it). Worried about running out of food? Size up or add on a complementary board like a crudite or sweets tray.
Do you accept same day orders?
No, all orders must be placed 24 hours in advance (our ordering shuts down at 4 pm the day before).
Do you have pre made boards at your store?
Yes, however only on Fridays. We no longer offer grab and go boards during the week.
Can we dine in at the shop?
No we do not offer dine in options at this time.
What comes on my board?
Boards come with a selection of meats and cheeses chosen by our owner. We curate domestic and imported cheeses for each board. You can not choose your meat and cheeses however you can let us know in the allergies section if you do NOT want a certain and cheese, and we will make our best to accommodate your request. We can assure you we have never received complaints about our cheese variety.
Where do you deliver?
Our website will check for your delivery eligibility, there are order minimums in place for each zipcode in South West Florida, From Cape Coral to Naples.
For more details see our delivery policy below.
Will you build a platter on one of my own boards?
At this time we do not curate orders on boards from customers.
I have to cancel my order at the last minute, can I get a refund?
Please see our cancelation policy below.
I have an allergy, can you accommodate that?
Yes, please identify food allergies during check out. However do note that Grazing Haus is a kitchen that does utilize almonds, pistachios, walnuts, and berries year-round.
Are you insured?
Yes, we are licensed and insured.
How long will my graze last?
Enjoying your graze day of is best, but with our new insulated packaging, we can guarantee a shelf life of 2 days.
When and Where is Pick Up?
Pick Up: 10 am - 1 pm at 821 Cape Coral Parkway W. #9 Cape Coral, FL 33914
Cancelation Policies
ONLINE ORDERS CANCELLATION POLICY
Our planning process for each cheese + charcuterie board order begins the moment it is received. By purchasing this product, the payer acknowledges and agrees that 50% of the total on this transaction is a non-refundable deposit. In order to receive a 50% refund, cancellation must be requested, in writing, to hello@grazinghaus.com 48hrs before the scheduled order date. No refunds will be issued to cancellations requested less than 48hrs of the scheduled order date.
WORKSHOPS CANCELLATION POLICY
A 50% deposit is required to secure the date and time of private workshops. Workshops can be canceled with 30 days' notice, and 25% of the deposit amount will be refunded. Workshops canceled after 30 days will receive no refund. Workshop minimum bookings are 10 guests, maximum booking is 25 guests. The final guest count for workshops must be provided 7 days before the event to allow time for product procurement. Final Payment must be received 3 days prior to the event. Workshop invoices can be paid using Zelle to avoid a 3% processing fee, or an electronic invoice can be sent to your email where a 3% processing fee will be applied.
CATERING CANCELLATION POLICY
A 50% deposit is required to secure the date and time of catering services. Tables can be canceled with 30 days' notice, and 25% of the deposit amount will be refunded. Tables canceled after 30 days will receive no refund. The final table count must be provided 14 days prior to the event to allow time for product procurement. Final Payment must be received 3 days prior to the event. Table invoices can be paid using Zelle to avoid a 3% processing fee, or an electronic invoice can be sent to your email where a 3% processing fee will be applied.
PLEASE READ ALL DELIVERY TERMS AND CONDITIONS BEFORE BOOKING. BY PURCHASING FROM GRAZING HAUS, YOU THEREBY AGREE TO OUR DELIVERY TERMS & CONDITIONS BELOW.
Delivery Policies
How do you deliver?
Our products are made fresh on the day and are extremely delicate, therefore are not suitable for overnight courier delivery and need to be hand-delivered (or collected from our HQ!) by our specialist team.
Where do you deliver?
We hand-deliver within most of South West Florida. Please use our delivery checker on the website to see if we hand-deliver to you. If you are outside of our delivery zone send us an email and we will do our best to help you!
When do you deliver?
Our delivery service is based on your zip code distance from our shop (anytime between 10 am -5 pm & will be added on automatically at checkout. Your product/s can arrive at any time within this delivery window. If you require your product(s) within a specific time frame, we offer the below services for your convenience (please note the below costs are additional to the delivery fee of your zip code):Morning delivery (between 9am- midday) +$20 Afternoon delivery (between 12 pm - 4pm) +$5
How much is delivery?
Our standard delivery service is based on the distance from our shop ranging from $15 - $50 (anytime between 10 am -5 pm) & will be added on automatically at checkout. Your product/s can arrive at any time within this delivery window. If you require your product(s) within a specific time frame, we offer the below services for your convenience (please note the below costs are additional to the your zip code delivery fee):Morning delivery (between 9 am- midday) +$20Afternoon delivery (between midday - 4 pm) +$51 Hour window delivery +$50
1 Hour window delivery + $50
When you purchase these add-on delivery services, please note we do everything we can to ensure they arrive on time, but we are not in control of external factors such as traffic, travel diversions or inaccurate ETA readings. We aim to meet delivery times but deliveries may take a little longer, or be a little earlier.
How does standard delivery work?
At checkout we offer one standard delivery window (between 10 am- 5 pm). We are unable to offer delivery windows or specific delivery time requests, but will of course let you know if there are any extended delays. Please be aware that if delivery is a little earlier than you need in the day, most products are the perfect size to pop into the fridge until needed. We use reliable couriers who will hand deliver the product to you, but we are not in control of external factors such as traffic and travel diversions. We aim to meet delivery times but during exceptionally busy periods deliveries may take a little longer. Occasionally tech updates to systems or force majeure events, such as extreme weather conditions, will mean that these delivery times need to be extended.
Do I need to be onsite to accept my delivery?
Yes, the customer needs to be readily available to receive the product. If the courier needs to park and pay in order to deliver, Grazing Haus will charge back the client these costs.
What is your policy if there is no one to receive the product?
Delivery will be attempted by the driver. If no one is in, the package will be handed to a neighbor. Failing that, delivery will be left in a safe place. This is because fresh food product cannot be couriered back to HQ. Grazing Haus is not responsible for the product once left in a safe place or with a neighbor.
What if my purchase is a gift?
The above still applies. It is your responsibility to notify your recipient of their upcoming delivery. We always try our best but there are times we can not contact your person and will leave the product outside or with a neighbor if we can not get in contact with them on the first attempt.